FREQUENTLY ASKED QUESTIONS

FAQ

1/

Who are the sitters?

All of our lovely babysitters must be 18 years or older and are legally allowed to work in Canada, have their first aid training and their criminal background check.

Bear Cub Babysitting holds an insurance policy and provides coverage for all sitters.

2/

How Do I Book A Babysitter?

Please click “Request a réservation  and complete the application form or call Bear Cub Babysitting directly at 1-800-378-2691. Someone from our team will respond back within 24 hours. 

All reservations must be booked directly with Bear Cub Babysitting. Under contract we ask the sitters not to work for any client outside of the company. Thank you for respecting this policy. We strictly enforce a 24-hour cancellation policy for bookings and 72-hour policy during the peak season. If the reservation is cancelled with less than 24 or 72 hours notice, 4 hours will be charged to the credit card provided at the time the reservation was made. 

Agency fees are non-refundable.

3/

What if I have to cancel a reservation ?

We strictly enforce a 24 hour cancellation policy for reservations and 72 hour while the peak season. If the reservation is cancelled with less than 24 or 72 hours notice, the remaining balance of the minimum of 4 hours will be charged to the credit card provided at the time the reservation was made. 

 

Agency fees are non-refundable.

4/

What if there is bad weather, our flight is delayed or the event is cancelled ?

The 24 hour cancellation policy will apply. The remaining balance of the minimum of 4 hours will be charged to the credit card provided at the time the reservation was made. 

 

Agency fees are non-refundable.

5/

What if my child wants to have a friend over ?

Please notify Bear Cub Babysitting if there will be more children in the home or hotel room than originally scheduled. We will need detailed information on all the children present and emergency contact information.

 

Additional fees may apply.

6/

How do I pay ?

Bear Cub Babysitting charges the full amount to your credit card upon booking.
The babysitter will be paid by the c
ompany.

You will be charged from the time that the sitter is scheduled to arrive to the time you come home (to the nearest quarter of the hour).

If you end up coming back later than planned. The babysitter will ask you to sign a form and we will charge you the extra time.

7/

Are gratuities included ?

Gratuities are not included in the price. They are given at each clients discretion but are always appreciated!

8/

Can my sitter take the kids out for activities ?

Absolutely ! Although the sitter can not go skiing with the kids, theres is many activities they can do with the kids. Swimming, ice skating, library, tube park, etc.

Sitters are NOT allowed to drive the children. However they are able to take the bus, shuttle or taxi.